Skip to main content

Adentica

Adentica Family Dentists logo
Menu

Privacy Policy

Adentica Family Dentists is committed to protecting your privacy. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and share your personal and health information, and how you can access or correct it.
1. Who we are
In this policy, “Adentica”, “we”, “us” and “our” means Adentica Family Dentists, 17 Mayes Avenue, Caloundra QLD 4551.
2. Information we collect
We only collect information that is reasonably necessary to provide you with dental care and run our practice.

Personal information may include:

  • your name, date of birth, gender, address, phone number and email
  • x-rays, photographs, intraoral scans and study models
  • Medicare, DVA, concession and private health fund details
  • billing and payment information

Health information is sensitive information and is given extra protection by law. It may include: 

  • your medical history, current medications and allergies
  • x-rays, photographs, intraoral scans and study models
  • referrals and reports from other health practitioners
Website information may include details you enter in our online forms, and technical data such as your IP address, browser type and pages visited.

3. How we collect information

Wherever practical, we collect information directly from you, including:
  • in person at the practice, or by phone or email
  • through our online contact form and new patient medical history form
  • when you book an appointment or complete patient forms
We may also collect information from others, such as your parent or guardian, your GP or another health practitioner, a specialist you have been referred to, your health fund or Medicare. We do this with your consent or where the law allows.
You can make general enquiries anonymously or using a pseudonym. We cannot provide treatment or process health fund or Medicare claims without identifying you.

4. How we use your information

We use your information to:
  • assess, diagnose and treat you, and plan your ongoing care
  • manage appointments and send reminders and recall notices by SMS, email, phone or post
  • process payments and claims through HICAPS, your health fund, Medicare (including the Child Dental Benefits Schedule) and DVA
  • communicate with other practitioners involved in your care
  • respond to your enquiries and feedback
  • meet our legal, professional and insurance obligations
  • improve the quality and safety of our services
We will only use your information for a different purpose if you consent, or if the law requires or permits it.
5. Who we share your information with
We may share your information with:
  • other dentists, specialists, GPs and health practitioners involved in your care
  • dental laboratories that make crowns, bridges, implants and other prosthetics
  • radiology and pathology providers
  • Medicare, DVA, private health funds and HICAPS, to process claims
  • service providers who support our practice, such as practice management software, IT support, SMS reminder and email providers
  • anyone you authorise, such as a family member or carer
  • government bodies, courts or others where required or authorised by law, such as a subpoena or mandatory reporting obligation
Our service providers must keep your information confidential and only use it for the services they provide to us. We never sell your personal information.
6. Overseas disclosure
We store patient records in Australia wherever practicable. Some of our technology providers, such as email, website and mapping services, may store or process limited information on servers outside Australia, including in the United States. Where this happens, we take reasonable steps to ensure the information is protected in line with the APPs.
7. Marketing and communications
With your consent, we may send you recall reminders, practice news and information about our services. You can opt out at any time by using the unsubscribe link, replying STOP to an SMS, or contacting us. Opting out of marketing will not stop essential messages about your appointments or treatment.
8. Our website
Cookies. Our website uses cookies to help it work properly and to understand how visitors use it. You can disable cookies in your browser, but some features may not work as intended.
Third-party services. Our website uses services provided by third parties, including Google Maps (on our Contact page). These providers may collect information such as your IP address under their own privacy policies. We also link to our Facebook page; Facebook’s privacy policy applies when you visit it.
Online forms. Information you submit through our website is sent over an encrypted (SSL) connection. Submissions from our new patient medical history form are sent securely to our practice and added to your patient record. Please do not use the website forms for urgent matters.
9. How we protect and store your information
We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access. These include secure practice premises, password-protected systems with restricted access, encrypted backups, and staff confidentiality obligations.
We keep dental records for as long as required under Dental Board of Australia guidelines and Queensland law. This is generally at least seven years after your last visit or, for children, until they turn 25, whichever is later. After this, we destroy or de-identify records securely.
10. Data breaches
If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
11. Accessing and correcting your information
You can ask for access to the personal and health information we hold about you, or ask us to correct it. Please make your request in writing to our Privacy Officer.
We will respond within 30 days. We do not charge for making a request, but we may charge a reasonable fee to cover the cost of providing copies. In limited circumstances allowed by law, we may refuse access; if so, we will explain why in writing.
If you believe any information we hold is inaccurate, out of date or incomplete, let us know and we will correct it.
12. Complaints
If you have a concern about how we have handled your information, please contact our Privacy Officer. We will acknowledge your complaint promptly and aim to resolve it within 30 days.
If you are not satisfied with our response, you can contact:
  • Office of the Australian Information Commissioner (OAIC): 1300 363 992 or oaic.gov.au
  • Office of the Health Ombudsman (Queensland): 133 646 or oho.qld.gov.au
13. Changes to this policy
We may update this policy from time to time. The current version will always be available on our website and at reception.
14. Contact us

If you have a question about this policy or how we handle your information, please contact our Privacy Officer:

  • Privacy Officer: Sara Dent
  • Address: Adentica Family Dentists, 17 Mayes Avenue, Caloundra QLD 4551
  • Phone: (07) 5438 2225
  • Email: info@adentica.com.au

Ready to meet our team?

From your child’s first tooth to Grandma’s smile, we would
love to care for your family.

Book an appointment
Our services
Book